Customer Success Manager: Fundamentals to your CSM career

Main Menu

• 1. How to follow this course
• 2. Customer Success 101
• 3. Customer Success Manager
• 4. The Keys to be a Successful CSM and creating a world known CS brand
• 5. Process
• 6. Where to find Customer Success Jobs
• 7. The Plan, Lessons Learned and FAQs
• 8. BONUS – Customer Success bonus course

Interview Questions

• Churn
  • What is the current churn rate?
  • What do you deem acceptable?
  • Do you know the top 3 reasons why your clients churn?
    • What is currently being done about this?
• Product
  • What are your key differentiators?  Why should a client use your product over a competitors?