Borrowed from: https://www.smartkarrot.com/resources/blog/customer-success-manager-interview-questions/ Questions How well do you know our product niche? What do you know about the SaaS industry and who are the top players? How would your strategies differ for an organization based on its annual recurring revenue? How would you explain in brief about our product or service? ..
Category : Customer Success
< 7 Final Message 26. CSM Resources https://www.udemy.com/course/customer-success-manager/learn/lecture/12449562#overview Resources customersuccessmanager.com customersuccessbox.com customer-success.getamity.com totango Kapta – Key Account Managers Lincoln Murphy Chief Officer Council 27. Audio https://www.udemy.com/course/customer-success-manager/learn/lecture/6671344#overview Resources Can download the audio version of the course. 28. Keep Improving Your Skills https://www.udemy.com/course/customer-success-manager/learn/lecture/16611562#overview Resources https://www.udemy.com/course/customer-success-how-to-reduce-churn-and-increase-retention/?referralCode=C21DA23EBF..
< 6 Where to find CSM Jobs | 8 Bonus Course > 22. The Plan to launch your CSM career https://www.udemy.com/course/customer-success-manager/learn/lecture/4511346#overview Already working as a CSM Focus your efforts on things you’ve just learned and implement them. Apply the most important ones first. Week 1 – do this Week 2 – do this Week 3 ..
< 5 CSMF – Process | 7 The Plan, Lessons Learned and FAQs > Never Use Easy Apply! 20. Where to find CSM Jobs – AngelList https://www.udemy.com/course/customer-success-manager/learn/lecture/10920414#overview Resources AngelList Mostly Tech companies Need to sign up and create an account. Make your past experience work for you and outline how you will make a great ..
< 4 Keys to be a Successful CSM | 6 Where to find CSM Jobs > 18. Profile your ideal customer https://www.udemy.com/course/customer-success-manager/learn/lecture/4511332#overview Profile your ideal customer Knowing who my ideal clients are will help me focus my energies toward them. Without this, I would lose customers. Define the BEST customers Use the data you’ve collected ..
< 3 Customer Success Manager | 5 Process > 12. What is “success” for your client? https://www.udemy.com/course/customer-success-manager/learn/lecture/4511310#overview Understanding this is the key to my success Don’t assume what they want, know exactly what they want To do this, you must ask. What is Initial success Initial success is the first time they use it/make money ..
< 2 Customer Success 101 | 4 The Keys to being a successful CSM > 10. What is a Customer Success Manager and its mission? https://www.udemy.com/course/customer-success-manager/learn/lecture/4511302#overview The person in charge of securing retention and avoiding churn by helping clients achieve their values and goals. Objectives Mission Make sure the client is getting the value they ..
<1 How to follow this course | 3 Customer Success Manager > 5. What is Customer Success and why is it so important https://www.udemy.com/course/customer-success-manager/learn/lecture/4511286#overview Stop churn and make them happy Improve sales and referrals 6. What if your Customer Success management sucks? https://www.udemy.com/course/customer-success-manager/learn/lecture/4511288#overview Terrible renewals and awful churn Invest too much into sales ..
Customer Success Manager: Fundamentals to your CSM career Main Menu 1. How to follow this course 2. Customer Success 101 3. Customer Success Manager 4. The Keys to be a Successful CSM and creating a world known CS brand 5. Process 6. Where to find Customer Success Jobs 7. The Plan, Lessons Learned and FAQs ..
< 8 Bringing It All Together | Home 93% Complete! Definition of apropos : being both relevant and opportune : with regard to (something) : by way of interjection or further comment : with regard to the present topic 49. Apropos of Comfort, Stretch and Panic Zones https://www.udemy.com/course/essential-customer-success/learn/lecture/20243900#questions What is outside of my comfort ..
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