< 8 Bringing It All Together | Home
93% Complete!
Definition of apropos
: being both relevant and opportune
: with regard to (something)
: by way of interjection or further comment : with regard to the present topic
: by way of interjection or further comment : with regard to the present topic
49. Apropos of Comfort, Stretch and Panic Zones
https://www.udemy.com/course/essential-customer-success/learn/lecture/20243900#questions
What is outside of my comfort zone?
- Two more zones!
- The Stretch Zone
- Feels like hard work
- Not entirely sure I will know what I am doing
- Tired, exhausted, requires all my focus
- Probably feel this way whenever I do something new.
- 1st week at a new job or company
- Probably feel this way whenever I do something new.
- The Panic Zone
- Mind is working overtime
- Always on the edge
- Maybe feel this way before doing some public speaking
- Difficult customer meeting
- Customer is angry
- Maybe I messed up and need to find a way to fix it.
Why step out of my comfort zone?
- Comfort zone is where I’m doing things I know I have to do and I do them well.
- Benefits
- Increased proficiency
- Cons
- No growth
- No learning
- Stretch Zone is where the learning is.
- Develop new skills
- Clumisly
- Self Consciously
- This is why so tiring
- Develop new skills
- Panic Zone is inevitable
- When I spend time in the Stretch zone, I will occasionally over stretch
- I cannot spend much time in the Panic Zone and cannot live in the Stretch Zone.
- I also cannot live in the Comfort Zone.
- Would be like spending my life on the sofa.
- When I stretch, panic, I never go back to the way I was
- I made my comfort zone a little larger
- Permanent growth
This will enlarge my world!
50. Apropos of Role Evaluation
https://www.udemy.com/course/essential-customer-success/learn/lecture/20818916#questions
Accept role change
51. Apropose of Interviewing CSMs
https://www.udemy.com/course/essential-customer-success/learn/lecture/21314012#questions
What to look for
- Are they organized
- Be ontime
- Be ready
- Are they curious
- Ask questions
- Demonstrate an inquiring mind
- Are they comfortable with ambiguous environments?
- Work to principles and and support everyone around you
- Not just the job spec
- Evidence of continuous learning?
- Have they invested in themselves?
- Do they go to courses, meetings, webinars?
- What was the last non-fiction book they read?