< 8 The Power of Platform | Home | 10 The Power of Purpose > 42. Customers hate your rules https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/8433048#overview How do I break the rules Everyone wants to break the rules 43. Don’t monkey around https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/740438#overview It can be liberating to let your customers break the rules 44. Growing as a Rebel ..
Category : Customer Success
< 7 The Power of Yes | Home | 9 The Power of Rebellion > 37. Your Fawlty Fiasco https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/740332#overview Someone can crucify your business in a flash. 1 bad experience can lead to 400 missed opportunities 12 * 6 * 3 Think his math is wrong… While smartphones can be used for good, they ..
< 6 The Power of Simple | Home | 8 The Power of Platform > 32. Moments of Truth https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/740268#overview Customers have the perception that service is an indication of interest in them as individuals, not just robots dispensing money. – Stanley Marcus Two moments of truth First happens in the aisles of the store ..
< 5 The Power of the Heart | Home | 7 The Power of Yes > 27. Why is business so overcomplicated? https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/740208#overview Customers are overwhelmed by the volume of choice and information they’re exposed to, and marketers relentless efforts to engage with them. A revolution of simplification The Cloud Ability to sample technology Subscription ..
< 4 The Power of Performance | Home | 6 The Power of Simple > 23. It’s a love story https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/740132#overview How do you make me feel? Meet the business brain Left Side Analytical Calculating “Just the facts” Meet the non-business brain Right side Creative Emotes “What are you feeling?” Rating scale for Customer Emotion ..
< 3 The Power of Value | Home | 5 The Power of the Heart > 18. Things either work or they don’t https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/740040#overview Does this thing do the thing I need it to do. MS Zoon Apple Neuton Edsel cars Gremlin cars Pinto (exploded) McSpaghetti Colgate frozen foods Cosmo yogurt Kellog breakfastmates (cereal and milk ..
< 2 The Power of Me | Home | 4 The Power of Performance > 13. What’s this really worth (to me)? https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/8414502#overview Polar Pricing Perception Value is in the eye of the beholder Where does the money go? Critical spending is important… there is only so much money to spend. 14. Enter the Value ..
< 1 Meet Customer CEO | Home | 3 – The Power of Value > 10. There’s a new boss whether you like it or not https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/707262#overview Empty chair in meeting room to remind the staff who is not in the room – the customer. Upside down Org Chart Only two boxes Top – Picture ..
Home | 2 – The Power of Me > Section 1: Meet Customer CEO 1: Introduction with Chuck Wall https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/8412908?start=0#overview Understand your customer Customer is in charge. Information flows from the customer to the company 9 powers the customers possess Strategy on how to engage customers How to profit. 11 profit centers you can ..
Home | 1 – Meet Customer CEO > Customer Success | Profit from the Power of Your Customers Course Slides CustomerSuccessWorkbook.pdf Course Outline 1 – Meet Customer CEO The Purpose of Business is to create and keep a customer Customers don’t always (or perhaps) tell you what they really need Deep understanding of the ..
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