Who am I?

I am the go to person.  I’m the person every can come to for help with:

• Questions about products
• How things work
• What to do in certain situations
• Next steps

If I don’t know, I’ll try to direct them to who might be able to answer these.

I’m a tool builder.

• I have a knack for finding ways to make my work life more effective

What motivates me

• Strong sense of satisfaction knowing I helped someone.
• Finding and implementing solutions to difficult problems.

What do you do when you don’t know how to do it.

• Personal research.
  • Documented cases of similar issues and how they were solved
  • Look for web articles/examples/videos
  • Take a class if time allows
• Ask the experts
• Experiment
  • Reproduce the issue

Questions

What is MRO Quota?

What is the onboarding process like?  Who will be my guide / mentor to ensure my success?

What KPIs will I be measured by?