< 7 Customer Success Metrics | Home | 9 Apropos of Something > 89% Complete! 47. Wrap Up https://www.udemy.com/course/essential-customer-success/learn/lecture/20244470#questions What is Customer Success Customer Success Manager is a ROLE Customer Success Management is a discipline Customer Success is a principle the whole company should support What is involved How to articulate customer outcomes To sustain ..
Category : Customer Success
< 6 Customer Success Framework | Home | 8 Bringing It All Together > 78% Complete! 42. Essential Metrics Introduction https://www.udemy.com/course/essential-customer-success/learn/lecture/20998228#overview Focusing on the leading indicators will help me plan and execute the right activities. Will see positive results in the metric (lagging) that we’re measured on. If the customer is successful, and the value ..
< 5 Measuring Customer Health | Home | 7 Customer Success Metrics > 42% complete * Inserted after section completed. 🙁 24 Value Drivers 25 Service Outcomes 27 Outcome Quality Quiz 3: Outcome Quiz 21. A Tour Around the Framework https://www.udemy.com/course/essential-customer-success/learn/lecture/20818982#content A set of measurements, practices, tools and interfaces. OR(A)EO: Adoption stuffed OREO Outcome: Measurement ..
< 4 Customer Success Foundations | Home | 6 Customer Success Framework > 27% Complete 15. Introduction to Measuring Health https://www.udemy.com/course/essential-customer-success/learn/lecture/20243938#content Measuring the status of the relationship between me and my customers Might also tell me if there are long term possibilities Sales Products Support Typical CSM might be asked about the health of the ..
< 3. The Customer Success Market | Home | 5. Measuring Customer Health > 11. Foundations Introduction https://www.udemy.com/course/essential-customer-success/learn/lecture/21338518#overview 12. Customer Cohorts https://www.udemy.com/course/essential-customer-success/learn/lecture/20766716#content Cohorts are groups of customers with a shared characteristic They may have different needs, but use my service in ways very specific to them. Might have to customize on boarding or training ..
< 2. The SaaS Secret | Home | 4. Customer Success Foundations > 7. Introduction https://www.udemy.com/course/essential-customer-success/learn/lecture/20842794#content Introduction to the Subscription Economy Growth of the SaaS Market Changing nature of Customer Loyalty 8. Everything as a Service https://www.udemy.com/course/essential-customer-success/learn/lecture/20843326#content The Subscription Economy refers to Businesses that offer subscriptions vs outright purchases to their customers. IaaS – Infrastructure ..
< Introduction | Home | The Customer Success Market > 6. The SaaS Secret No One Wants to Talk About https://www.udemy.com/course/essential-customer-success/learn/lecture/20766692#content To explain how what I do as a CSM will impact the finantial impact on my company Customer Acquisition Costs Invest in customers before you get customers Marketing and Sales dollars must be spend ..
Course Sections 1. Introduction 2. The SaaS Secret No One Wants to Talk About 3. The Customer Success Market 4. Customer Success Foundations 5. Measuring Customer Health 6. Customer Success Framework 7. Customer Success Metrics 8. Bringing it all together: The Practical CSM 9. Apropos of Someth..
< 10 The Power of Purpose | Home | Fin! 53. Introducing customer thinking https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/8433038#overview What is Customer Thinking Big Data Customers discover the ‘What” Big insight Customers discover the “Why” Together result in Big Performance Companies can prosper by combining both The What Big Data The right data The right analysis The Why Big ..
< 9 The Power of Rebellion | Home | 11 Becoming a Customer CEO Champion > 48. It’s only business https://www.udemy.com/course/how-to-profit-from-your-customers/learn/lecture/740538#overview Customer focus group Honest business presentation We just want to sell you stuff you don’t need to get your money We will not service the products that we sold you Your warranty is meaningless ..
Recent Comments