{"id":3265,"date":"2020-08-28T00:33:56","date_gmt":"2020-08-28T00:33:56","guid":{"rendered":"https:\/\/wiki.thomasandsofia.com\/?p=3265"},"modified":"2020-08-28T01:03:13","modified_gmt":"2020-08-28T01:03:13","slug":"csmf-the-plan-lessons-learned-and-faqs","status":"publish","type":"post","link":"https:\/\/wiki.thomasandsofia.com\/?p=3265","title":{"rendered":"CSMF &#8211; The Plan, Lessons Learned and FAQs"},"content":{"rendered":"<p><a href=\"\/csmf-where-to-find-csm-jobs\/\">&lt; 6 Where to find CSM Jobs<\/a> | <a href=\"\/csmf-bonus\/\">8 Bonus Course &gt;<\/a><\/p>\n<h1>22. The Plan to launch your CSM career<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/customer-success-manager\/learn\/lecture\/4511346#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/customer-success-manager\/learn\/lecture\/4511346#overview<\/a><\/p>\n<h2>Already working as a CSM<\/h2>\n<ul>\n<li>Focus your efforts on things you&#8217;ve just learned and implement them.<\/li>\n<li>Apply the most important ones first.\n<ul>\n<li>Week 1 &#8211; do this<\/li>\n<li>Week 2 &#8211; do this<\/li>\n<li>Week 3 &#8211;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Looking to Start<\/h2>\n<ul>\n<li>Review all notes<\/li>\n<li>Write a great cover letter<\/li>\n<li>Think of what I&#8217;ve done in previous jobs to help me land this role.\n<ul>\n<li>Use these for my resume<\/li>\n<\/ul>\n<\/li>\n<li>Never Lie<\/li>\n<li>Use CSM Keywords for the Resume and Cover Letter<\/li>\n<li>Do this for LinkedIn Profile also<\/li>\n<li>Start Applying<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h1>23. Lessons Learned of CSM 101<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/customer-success-manager\/learn\/lecture\/4511348#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/customer-success-manager\/learn\/lecture\/4511348#overview<\/a><\/p>\n<ol>\n<li>What can I do to help my customers be more successful with our product?\n<ol>\n<li>Do not focus on problems, focus on bringing value to the customers.<\/li>\n<\/ol>\n<\/li>\n<li>This must be part of the company culture<\/li>\n<li>Plan engagements based on Milestones (or missed milestones)<\/li>\n<li>Bring Value (or feelings of value) to the client as soon as possible<\/li>\n<li>Close the Gap To Success by creating great content\n<ol>\n<li>Make sure they use that content!<\/li>\n<\/ol>\n<\/li>\n<li>Great opportunity for growth.\n<ol>\n<li>Could become a VP in a couple of years or less!<\/li>\n<li>Or Chief Customer Officer<\/li>\n<li>Keynote speaker for conferences<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h1>24. FAQs about CSM<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/customer-success-manager\/learn\/lecture\/4511350#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/customer-success-manager\/learn\/lecture\/4511350#overview<\/a><\/p>\n<p>Best software to use?<\/p>\n<ul>\n<li>Usually built into a CRM<\/li>\n<\/ul>\n<p>How much is Bad Churn?<\/p>\n<ul>\n<li>Varies on industry<\/li>\n<li>8 &#8211; 10% leaves plenty of room to improve<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h1>25. Final Message<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/customer-success-manager\/learn\/lecture\/10388192#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/customer-success-manager\/learn\/lecture\/10388192#overview<\/a><\/p>\n<ul>\n<li>Implement what I&#8217;ve learned!<\/li>\n<li>Send him an email<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>&lt; 6 Where to find CSM Jobs | 8 Bonus Course &gt; 22. The Plan to launch your CSM career https:\/\/www.udemy.com\/course\/customer-success-manager\/learn\/lecture\/4511346#overview Already working as a CSM Focus your efforts on things you&#8217;ve just learned and implement them. Apply the most important ones first. Week 1 &#8211; do this Week 2 &#8211; do this Week 3 ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/wiki.thomasandsofia.com\/?p=3265\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[],"class_list":["post-3265","post","type-post","status-publish","format-standard","hentry","category-customer-success"],"_links":{"self":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3265"}],"version-history":[{"count":4,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3265\/revisions"}],"predecessor-version":[{"id":3274,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3265\/revisions\/3274"}],"wp:attachment":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3265"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3265"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}