{"id":3231,"date":"2020-08-27T18:17:42","date_gmt":"2020-08-27T18:17:42","guid":{"rendered":"https:\/\/wiki.thomasandsofia.com\/?p=3231"},"modified":"2020-08-28T01:04:13","modified_gmt":"2020-08-28T01:04:13","slug":"customer-success-manager-fundamentals-to-your-csm-career","status":"publish","type":"post","link":"https:\/\/wiki.thomasandsofia.com\/?p=3231","title":{"rendered":"Customer Success Manager: Fundamentals to your CSM career"},"content":{"rendered":"<p><a class=\"header--header-link--1gRxA header--course-title--tHmMe\" href=\"https:\/\/www.udemy.com\/course\/customer-success-manager\/\" data-purpose=\"course-header-title\">Customer Success Manager: Fundamentals to your CSM career<\/a><\/p>\n<h1>Main Menu<\/h1>\n<ul>\n<li>1. <a href=\"\/csmf-how-to-follow-this-course\/\">How to follow this course<\/a><\/li>\n<li>2. <a href=\"\/csmf-customer-success-101\/\">Customer Success 101<\/a><\/li>\n<li>3. <a href=\"\/csmf-customer-success-manager\/\">Customer Success Manager<\/a><\/li>\n<li>4. <a href=\"\/csmf-the-keys-to-being-a-successful-csm\/\">The Keys to be a Successful CSM and creating a world known CS brand<\/a><\/li>\n<li>5. <a href=\"\/csmf-process\/\">Process<\/a><\/li>\n<li>6. <a href=\"\/csmf-where-to-find-csm-jobs\/\">Where to find Customer Success Jobs<\/a><\/li>\n<li>7. <a href=\"\/csmf-the-plan-lessons-learned-and-faqs\/\">The Plan, Lessons Learned and FAQs<\/a><\/li>\n<li>8. <a href=\"\/csmf-bonus\/\">BONUS &#8211; Customer Success bonus course<\/a><\/li>\n<\/ul>\n<h1>Interview Questions<\/h1>\n<ul>\n<li>Churn\n<ul>\n<li>What is the current churn rate?<\/li>\n<li>What do you deem acceptable?<\/li>\n<li>Do you know the top 3 reasons why your clients churn?\n<ul>\n<li>What is currently being done about this?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Product\n<ul>\n<li>What are your key differentiators?\u00a0 Why should a client use your product over a competitors?<\/li>\n<li><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Customer Success Manager: Fundamentals to your CSM career Main Menu 1. How to follow this course 2. Customer Success 101 3. Customer Success Manager 4. The Keys to be a Successful CSM and creating a world known CS brand 5. Process 6. Where to find Customer Success Jobs 7. The Plan, Lessons Learned and FAQs ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/wiki.thomasandsofia.com\/?p=3231\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[],"class_list":["post-3231","post","type-post","status-publish","format-standard","hentry","category-customer-success"],"_links":{"self":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3231"}],"version-history":[{"count":7,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3231\/revisions"}],"predecessor-version":[{"id":3275,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3231\/revisions\/3275"}],"wp:attachment":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}