{"id":3124,"date":"2020-08-11T18:44:31","date_gmt":"2020-08-11T18:44:31","guid":{"rendered":"https:\/\/wiki.thomasandsofia.com\/?p=3124"},"modified":"2020-08-25T01:08:30","modified_gmt":"2020-08-25T01:08:30","slug":"essential-customer-success","status":"publish","type":"post","link":"https:\/\/wiki.thomasandsofia.com\/?p=3124","title":{"rendered":"Essential Customer Success"},"content":{"rendered":"<h1>Course Sections<\/h1>\n<ul>\n<li>1. <a href=\"\/ecc-introduction\/\">Introduction<\/a><\/li>\n<li>2. <a href=\"\/ecc-the-saas-secret-no-one-wants-to-talk-about\/\">The SaaS Secret No One Wants to Talk About<\/a><\/li>\n<li>3. <a href=\"\/ecc-the-customer-success-market\/\">The Customer Success Market<\/a><\/li>\n<li>4. <a href=\"\/ecc-customer-success-foundations\/\">Customer Success Foundations<\/a><\/li>\n<li>5. <a href=\"\/ecc-measuring-customer-health\/\">Measuring Customer Health<\/a><\/li>\n<li>6. <a href=\"\/ecc-customer-success-framework\/\">Customer Success Framework<\/a><\/li>\n<li>7. <a href=\"\/ecc-customer-success-metrics\/\">Customer Success Metrics<\/a><\/li>\n<li>8. <a href=\"\/ecs-bringing-it-all-together\/\">Bringing it all together: The Practical CSM<\/a><\/li>\n<li>9. <a href=\"\/ecs-apropos-of-something\/\">Apropos of Something<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Course Sections 1. Introduction 2. The SaaS Secret No One Wants to Talk About 3. The Customer Success Market 4. Customer Success Foundations 5. Measuring Customer Health 6. Customer Success Framework 7. Customer Success Metrics 8. Bringing it all together: The Practical CSM 9. Apropos of Someth..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/wiki.thomasandsofia.com\/?p=3124\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[],"class_list":["post-3124","post","type-post","status-publish","format-standard","hentry","category-customer-success"],"_links":{"self":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3124"}],"version-history":[{"count":11,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3124\/revisions"}],"predecessor-version":[{"id":3226,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3124\/revisions\/3226"}],"wp:attachment":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3124"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3124"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}