{"id":3007,"date":"2020-06-19T23:15:12","date_gmt":"2020-06-19T23:15:12","guid":{"rendered":"https:\/\/wiki.thomasandsofia.com\/?p=3007"},"modified":"2020-06-20T16:21:00","modified_gmt":"2020-06-20T16:21:00","slug":"cs9-the-power-of-rebellion","status":"publish","type":"post","link":"https:\/\/wiki.thomasandsofia.com\/?p=3007","title":{"rendered":"CS9 &#8211; The Power of Rebellion"},"content":{"rendered":"<p><a href=\"\/cs8-the-power-of-platform\/\">&lt; 8 The Power of Platform<\/a>\u00a0| <a href=\"\/customer-success-profit-from-the-power-of-your-customers\/\">Home<\/a> | <a href=\"\/cs10-the-power-of-purpose\/\">10 The Power of Purpose &gt;<\/a><\/p>\n<h1>42. Customers hate your rules<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/8433048#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/8433048#overview<\/a><\/p>\n<h2>How do I break the rules<\/h2>\n<ul>\n<li>Everyone wants to break the rules<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h1>43. Don&#8217;t monkey around<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/740438#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/740438#overview<\/a><\/p>\n<p>It can be liberating to let your customers break the rules<\/p>\n<p>&nbsp;<\/p>\n<h1>44. Growing as a Rebel<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/740456#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/740456#overview<\/a><\/p>\n<p>HVLS &#8211; High Velocity, Low Speed<\/p>\n<p>&#8220;That&#8217;s a big ass fan&#8221;<\/p>\n<p>So he renamed the company.<\/p>\n<p>&nbsp;<\/p>\n<h1>45. A better way<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/740440#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/740440#overview<\/a><\/p>\n<h2>Toy Company Rules<\/h2>\n<ul>\n<li>No being mean<\/li>\n<li>No negative comments<\/li>\n<li>No saying &#8220;Target&#8221;, &#8220;Wal-mart&#8221;, or &#8220;Amazon\/Online&#8221;<\/li>\n<li>No compaining<\/li>\n<li>If you mom, dad, grandma, grandpa, aunt &#8230; buys you something, say &#8220;Thank you&#8221;<\/li>\n<\/ul>\n<h2>3 Simple rules for a business<\/h2>\n<ol>\n<li>Don&#8217;t confuse the customer<\/li>\n<li>Act consistently as a company<\/li>\n<li>Don&#8217;t make arbitrary restrictions on customers.<\/li>\n<\/ol>\n<h1>46. How to Profit from the Power of Rebellion<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/740468#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/740468#overview<\/a><\/p>\n<ul>\n<li>Don&#8217;t be boring &#8211; Be Bold!<\/li>\n<li>Slash the red tape and throw out the rules<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h1>47. Case study &#8211; Dos Equis Beer<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/8454012#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/8454012#overview<\/a><\/p>\n<p>The Most Interesting Man<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&lt; 8 The Power of Platform\u00a0| Home | 10 The Power of Purpose &gt; 42. Customers hate your rules https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/8433048#overview How do I break the rules Everyone wants to break the rules &nbsp; 43. Don&#8217;t monkey around https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/740438#overview It can be liberating to let your customers break the rules &nbsp; 44. Growing as a Rebel ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/wiki.thomasandsofia.com\/?p=3007\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[],"class_list":["post-3007","post","type-post","status-publish","format-standard","hentry","category-customer-success"],"_links":{"self":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3007"}],"version-history":[{"count":4,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3007\/revisions"}],"predecessor-version":[{"id":3014,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/3007\/revisions\/3014"}],"wp:attachment":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3007"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3007"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}