{"id":2950,"date":"2020-06-16T18:21:29","date_gmt":"2020-06-16T18:21:29","guid":{"rendered":"https:\/\/wiki.thomasandsofia.com\/?p=2950"},"modified":"2020-06-16T19:03:24","modified_gmt":"2020-06-16T19:03:24","slug":"cs2-the-power-of-me","status":"publish","type":"post","link":"https:\/\/wiki.thomasandsofia.com\/?p=2950","title":{"rendered":"CS2 &#8211; The Power of Me"},"content":{"rendered":"<p><a href=\"\/cs-meet-customer-ceo\/\">&lt; 1 Meet Customer CEO<\/a> | <a href=\"\/customer-success-profit-from-the-power-of-your-customers\/\">Home<\/a> | <a href=\"\/cs2-the-power-of-me\/\">3 &#8211; The Power of Value &gt;<\/a><\/p>\n<h1>10. There&#8217;s a new boss whether you like it or not<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/707262#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/707262#overview<\/a><\/p>\n<p>Empty chair in meeting room to remind the staff who is not in the room &#8211; the customer.<\/p>\n<h2>Upside down Org Chart<\/h2>\n<ul>\n<li>Only two boxes\n<ul>\n<li>Top &#8211; Picture of the customer<\/li>\n<li>Below them &#8211; Everyone required to serve them with excellence.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h1>11. It&#8217;s all about trust<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/707268#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/707268#overview<\/a><\/p>\n<ul>\n<li>Customers want you to walk a mile in their shoes<\/li>\n<li>Pilots say &#8220;We have soals on board.&#8221;\u00a0 This give deeper meaning to their mission.<\/li>\n<li>Turn Me to We<\/li>\n<\/ul>\n<h2>Power of Me Building Blocks<\/h2>\n<ul>\n<li>WE are trustworthy<\/li>\n<li>WE will keep raising the bar to delight<\/li>\n<li>WE will consistently deliver<\/li>\n<li>WE will succeed together<\/li>\n<\/ul>\n<h2>5 &#8216;C&#8217;s to Trust<\/h2>\n<ul>\n<li>Connection<\/li>\n<li>Communication<\/li>\n<li>Consultation<\/li>\n<li>Cooperation<\/li>\n<li>Collaboration<\/li>\n<\/ul>\n<h2>When people trust a brand<\/h2>\n<ul>\n<li>83% recommend to others<\/li>\n<li>82% will use their products and services more frequently<\/li>\n<li>50% will pay more.<\/li>\n<\/ul>\n<h2>1st impressions stick<\/h2>\n<ul>\n<li>48% most critical time to gain loyalty is upon purchase or beginning of service<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h1>12. Case study: Ikea<\/h1>\n<p><a href=\"https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/8450788#overview\" target=\"_blank\" rel=\"noopener\">https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/8450788#overview<\/a><\/p>\n<ul>\n<li>World&#8217;s largest furniture company<\/li>\n<li>Prices so low almost anyone can afford them<\/li>\n<li>&#8220;What is good for our customers is in the long run, good for us&#8221;<\/li>\n<li>By packing flat, customers can take the products home today\n<ul>\n<li>Ease of transport<\/li>\n<li>Reduced cost of onsite storage<\/li>\n<li>reduced use of space<\/li>\n<li>Little to No assembly costs<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Why are people so willing to navigate Ikea to save a few dollars?<\/h3>\n<ul>\n<li>Ikea carefully studies each customer touch point and<strong> looks at it from the Customer&#8217;s point of view<\/strong>.\n<ul>\n<li>Parking<\/li>\n<li>In store service<\/li>\n<li>Product array<\/li>\n<li>Checkout<\/li>\n<li>Delivery<\/li>\n<li>Installation<\/li>\n<li>In store signage<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>&lt; 1 Meet Customer CEO | Home | 3 &#8211; The Power of Value &gt; 10. There&#8217;s a new boss whether you like it or not https:\/\/www.udemy.com\/course\/how-to-profit-from-your-customers\/learn\/lecture\/707262#overview Empty chair in meeting room to remind the staff who is not in the room &#8211; the customer. Upside down Org Chart Only two boxes Top &#8211; Picture ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/wiki.thomasandsofia.com\/?p=2950\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[],"class_list":["post-2950","post","type-post","status-publish","format-standard","hentry","category-customer-success"],"_links":{"self":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/2950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2950"}],"version-history":[{"count":5,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/2950\/revisions"}],"predecessor-version":[{"id":2961,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=\/wp\/v2\/posts\/2950\/revisions\/2961"}],"wp:attachment":[{"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2950"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2950"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wiki.thomasandsofia.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}